Privacy Policy

RSA DIGITAL LTD ("Company," "we," "our," or "us") operates the Ridelink platform, which provides ride-hailing and transportation services in Trinidad and Tobago. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, website (ridelinktt.com), and related services (collectively, the "Services").

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

2.1 Personal Information You Provide

When you register and use our Services, we collect:

• Account Information: Name, email address, phone number, date of birth, and profile photograph
• Verification Documents: Government-issued identification (National ID, Driver's License, or Passport), selfie photographs for identity verification
• Payment Information: Payment card details, billing information, and transaction history
• Communication Data: Messages sent through in-app chat, support requests, and feedback

2.2 Driver-Specific Information

If you register as a driver, we also collect:

• Driver's license information (Class 3 or above)
• Vehicle registration documents
• Vehicle insurance policy details (commercial coverage)
• Vehicle information (make, model, year, color, license plate)
• Vehicle photographs (interior, exterior, license plate)
• Background check results and verification interview records
• Earnings and commission information

2.3 Location Information

We collect precise geolocation data from your device when you use the Services, including:

• Real-time location: GPS coordinates during rides for matching, navigation, safety, and tracking purposes
• Location history: Past pickup and drop-off locations
• Background location: For drivers, location data may be collected while the app is in the background to enable ride matching and safety features

2.4 Usage and Device Information

We automatically collect:

• Device type, operating system, and unique device identifiers
• IP address and browser type
• App usage data, features accessed, and interaction patterns
• Crash reports and performance diagnostics
• Cookies and similar tracking technologies

2.5 Ride and Transaction Information

• Ride details (pickup/drop-off locations, date, time, distance, route)
• Fare information and payment method used
• Driver and passenger ratings and reviews
• Ride credits, promotions, and referral usage

We use the collected information for the following purposes:

3.1 Service Provision

• Connecting passengers with drivers and facilitating rides
• Processing payments and managing accounts
• Providing customer support and responding to inquiries
• Enabling communication between passengers and drivers
• Calculating fares and processing commissions

3.2 Verification and Safety

• Verifying user identity and preventing fraud
• Conducting background checks on drivers
• Monitoring rides for safety and security
• Responding to emergencies and SOS alerts
• Investigating incidents, accidents, and user reports
• Enforcing our Terms of Service and community standards

3.3 Service Improvement

• Analyzing usage patterns to improve the app and Services
• Developing new features and functionality
• Optimizing driver-passenger matching algorithms
• Conducting research and analytics

3.4 Communication

• Sending ride notifications and updates
• Delivering promotional offers and marketing communications
• Providing important service announcements
• Responding to support requests

3.5 Legal Compliance

• Complying with legal obligations and regulatory requirements
• Responding to lawful requests from authorities
• Protecting our legal rights and interests

We may share your information with:

4.1 Other Users

• Drivers see passenger first name, pickup location, and destination
• Passengers see driver name, photo, vehicle details, license plate, and rating
• Ratings and reviews may be visible to other users

4.2 Emergency Contacts and Trusted Contacts

When you use trip sharing or emergency features, we share your real-time location, trip details, and driver information with your designated contacts.

4.3 Service Providers

We share information with third-party service providers who help us operate the Services:

• Authentication: Clerk (user authentication and identity management)
• Database and Backend: Convex (data storage and real-time synchronization)
• Payment Processing: Third-party payment processors for secure transaction handling
• Communications: WhatsApp Business API for messaging and notifications
• Maps and Navigation: Google Maps, Apple Maps for location services
• Cloud Infrastructure: Hosting and storage providers
• Analytics: Usage analytics and performance monitoring services

4.4 Legal and Safety Requirements

We may disclose your information when required to:

• Comply with legal obligations, court orders, or government requests
• Respond to emergency situations involving danger of death or serious physical injury
• Cooperate with law enforcement investigations
• Enforce our Terms of Service or protect our rights
• Prevent fraud, security issues, or technical problems

4.5 Business Transfers

If RSA DIGITAL LTD is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

4.6 With Your Consent

We may share your information for other purposes with your explicit consent.

We retain your personal information for as long as necessary to:

• Provide the Services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain safety and security records

After account deletion, we may retain certain information in anonymized or aggregated form for analytics and as required by law.

You have the following rights regarding your personal information:

6.1 Access and Portability

You can request access to your personal information and receive a copy in a portable format.

6.2 Correction

You can update or correct your information through the app or by contacting us.

6.3 Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

6.4 Objection and Restriction

You can object to certain processing activities or request restriction of processing.

6.5 Marketing Communications

You can opt out of marketing emails by using the unsubscribe link or adjusting your notification preferences in the app.

To exercise these rights, contact us at support@ridelinktt.com.

We implement reasonable technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

Your information may be transferred to and processed in countries outside of Trinidad and Tobago, including the United States, where our service providers are located. These countries may have different data protection laws.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses with service providers
• Compliance with applicable data transfer regulations
• Security measures to protect data during transfer

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze usage patterns and improve Services
• Deliver relevant content and advertisements

You can control cookies through your browser settings, but disabling cookies may limit functionality.

We comply with applicable data protection laws in Trinidad and Tobago, including the Data Protection Act 2011. We are committed to protecting your personal information in accordance with local regulations and international best practices.

If you have concerns about how we handle your information, you may contact the relevant data protection authority in Trinidad and Tobago.

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy with a new effective date
• Sending an email notification
• Displaying an in-app notice

Your continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: